Privacy Policy

Introduction and Overview

Welcome to Eduzarix's Privacy Policy. We understand that managing financial stress can be deeply personal, and protecting your privacy is fundamental to building the trust necessary for effective financial education. This policy explains how we collect, use, protect, and share your personal information when you interact with our platform.

Eduzarix operates as a financial education platform focused on helping individuals develop better relationships with money and reduce financial anxiety. We're committed to transparency about our data practices and ensuring you have control over your personal information.

By using our services, you're entrusting us with information that matters to you. We don't take that responsibility lightly, and this policy outlines exactly how we honor that trust.

Information We Collect

Information You Provide Directly

When you create an account or interact with our services, you may provide us with various types of information:

• Personal identification information including your name, email address, and contact details
• Financial goals and stress-related information you choose to share during assessments
• Learning preferences and progress tracking information
• Communication preferences and feedback you provide
• Payment information when you subscribe to premium services

Automatically Collected Information

Our platform automatically collects certain information to improve your experience and ensure security:

• Device information including IP address, browser type, and operating system
• Usage patterns such as pages visited, time spent on different sections, and feature interactions
• Location data (general geographic area based on IP address, not precise location)
• Session information and login timestamps for security purposes

How We Use Your Information

Your information helps us provide personalized financial education and support. Here's how we use different types of data:

• Personalizing your learning experience based on your financial stress patterns and goals
• Sending you relevant educational content and progress updates
• Analyzing platform usage to improve our educational programs and user interface
• Providing customer support and responding to your inquiries
• Processing payments securely for premium services
• Maintaining platform security and preventing fraudulent activity
• Complying with legal obligations and protecting our legitimate business interests

We never sell your personal information to third parties. Any use of your data is directly related to improving your experience with financial stress management and education.

Information Sharing and Disclosure

We maintain strict controls over who can access your personal information. We may share your information only in these specific circumstances:

Service Providers

We work with trusted third-party service providers who help us deliver our educational services. These include payment processors, email service providers, and analytics tools. All service providers are contractually bound to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government request. We'll notify you of such requests unless prohibited by law or if we believe notification would compromise an investigation.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll provide notice before your information becomes subject to a different privacy policy.

We do not share, sell, rent, or trade your personal information with third parties for marketing purposes.

Your Privacy Rights

You have significant control over your personal information. Depending on your location, you may have the following rights:

To exercise these rights, please contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Security and Protection

Protecting your information is a top priority, especially given the sensitive nature of financial stress and personal financial information. We implement multiple layers of security:

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Strict access controls limiting who can view your information
• Secure payment processing through certified third-party providers
• Regular staff training on data protection and privacy practices
• Incident response procedures to address any potential security issues quickly

While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords and notify us immediately if you suspect any unauthorized access to your account.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Our retention practices include:

• Account information: Retained while your account is active and for up to 3 years after account closure
• Learning progress data: Kept for the duration of your subscription plus 2 years for continuity if you return
• Communication records: Maintained for 5 years to support customer service and legal compliance
• Payment information: Processed securely through third parties and not stored on our servers
• Analytics data: Aggregated and anonymized data may be retained indefinitely for product improvement

You can request early deletion of your information at any time, though we may need to retain certain data for legal compliance or legitimate business purposes.

International Data Transfers

Eduzarix operates primarily within Greece, but some of our service providers may process data in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place:

• Transfers only to countries with adequate data protection laws or approved frameworks
• Contractual protections requiring recipients to maintain equivalent security standards
• Regular monitoring of international service providers' compliance with our privacy requirements

We'll notify you of any significant changes to how we handle international transfers that might affect your privacy rights.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how you interact with our platform. Our use includes:

• Essential cookies required for login, security, and basic platform functionality
• Analytics cookies to understand user behavior and improve our educational content
• Preference cookies to remember your settings and personalization choices
• Performance cookies to monitor platform speed and identify technical issues

You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality. We don't use cookies for advertising or marketing purposes.

Children's Privacy

Our services are designed for adults dealing with financial stress and are not intended for children under 16. We do not knowingly collect personal information from children. If we discover we have inadvertently collected information from someone under 16, we will delete it immediately.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove this information from our systems.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll:

• Notify you via email at least 30 days before changes take effect
• Display a prominent notice on our platform
• Update the "Last Modified" date at the top of this policy
• Provide a summary of key changes in our notification

Your continued use of our services after the effective date constitutes acceptance of the updated policy. If you disagree with changes, you can close your account before they take effect.

Contact Information

We're here to help with any privacy-related questions or concerns. Your privacy matters to us, and we're committed to addressing your inquiries promptly and thoroughly.

When contacting us about privacy matters, please include "Privacy Inquiry" in your subject line to ensure your message reaches the appropriate team member quickly. We typically respond to privacy-related inquiries within 48 hours.